Humans vs Computers, the first book I read in 2019 and it was an excellent choice! This book is a collection of (horror) stories about software design failures. There are 4 themes in the book:
- Process automation
And the best part? The end of the book contains an overview of the ‘lessons learned’ you can take away from all these stories when designing software.
Of course, computers couldn’t be upgraded so quickly, so people just typed VOID into the licence plate field, and Turner started receiving all the tickets. Mistakes such as these happen when a computer insists that humans provide a piece of information that isn’t immediately available or just doesn’t exist, so people find workarounds. (loc. 94)